Grafokett Statut - Historique des incidents

Incidents précédents

Oct, 2022

Sep, 2022

Aoû, 2022

Oct, 2022
1. Issues with creating new users from invitation linkWebpage - cloudlabel.com
  A débuté: 26 Oct, 15:25 CEST
  Durée: 2 jours
  We are experiencing some users have trouble regietring their user info from a invite through email.
  
  En investigation: 26 Oct, 15:25 CEST
  We're investigating the issue.
  En investigation: 27 Oct, 16:04 CEST
  Identified root cause, working on a solution.
  Résolu: 28 Oct, 16:07 CEST
  The issue is resolved.
Sep, 2022
Tous les services sont opérationnels.
Aoû, 2022
1. Critical errors with login and printingAPI - Label service cloudlabel.comAPI - cloudlabel.comWebpage - cloudlabel.com
  A débuté: 23 Aoû, 09:42 CEST
  Durée: 2 heures, 34 minutes
  Critical errors with login and printing
  En investigation: 23 Aoû, 10:10 CEST
  We're investigating the issue.
  En investigation: 23 Aoû, 11:40 CEST
  Performance issues solved - all services up and running
  Résolu: 23 Aoû, 12:16 CEST
  All systems are up and running with normal performance
2. Intermittent performance issuesAPI - Label service cloudlabel.comAPI - cloudlabel.comWebpage - cloudlabel.com
  A débuté: 22 Aoû, 17:53 CEST
  Durée: 3 heures, 7 minutes
  We are experiencing unexpected performance issues
  En investigation: 22 Aoû, 19:55 CEST
  We're still investigating the issue
  En investigation: 22 Aoû, 20:10 CEST
  Restarting environment after reconfiguration
  En investigation: 22 Aoû, 20:41 CEST
  We have found the root cause and are now working on deploying a fix
  En investigation: 22 Aoû, 20:56 CEST
  System accepts logins and can process printjobs but with low performance
  Résolu: 22 Aoû, 21:00 CEST
  The issue is resolved.
3. Login issueWebpage - cloudlabel.com
  A débuté: 22 Aoû, 17:26 CEST
  Durée: 45 minutes
  Login issues due to server fault.
  En investigation: 22 Aoû, 17:55 CEST
  We're investigating the issue.
  
  Résolu: 22 Aoû, 18:11 CEST
  The issue is resolved.
4. Service unavailableAPI - Label service cloudlabel.comAPI - cloudlabel.comWebpage - cloudlabel.com
  A débuté: 22 Aoû, 14:24 CEST
  Durée: 32 minutes
  Users cant login and the service is reported slow
  En investigation: 22 Aoû, 14:35 CEST
  We are investigating - error found
  Résolu: 22 Aoû, 14:57 CEST
  The issue is resolved.