Stato

Incidenti passati

1. Ott, 2022

   1. Issues with creating new users from invitation linkWebpage - cloudlabel.com

      Iniziato: 26 Ott, 15:25 CEST

      Durata: 2 giorni

      We are experiencing some users have trouble regietring their user info from a invite through email.
      
      

      Indagare: 26 Ott, 15:25 CEST

      We're investigating the issue.

      Indagare: 27 Ott, 16:04 CEST

      Identified root cause, working on a solution.

      Risolto: 28 Ott, 16:07 CEST

      The issue is resolved.

2. Set, 2022

   Tutti i sistemi operativi.

3. Ago, 2022

   1. Critical errors with login and printingAPI - Label service cloudlabel.comAPI - cloudlabel.comWebpage - cloudlabel.com

      Iniziato: 23 Ago, 09:42 CEST

      Durata: 2 ore, 34 minuti

      Critical errors with login and printing

      Indagare: 23 Ago, 10:10 CEST

      We're investigating the issue.

      Indagare: 23 Ago, 11:40 CEST

      Performance issues solved - all services up and running 

      Risolto: 23 Ago, 12:16 CEST

      All systems are up and running with normal performance
   2. Intermittent performance issuesAPI - Label service cloudlabel.comAPI - cloudlabel.comWebpage - cloudlabel.com

      Iniziato: 22 Ago, 17:53 CEST

      Durata: 3 ore, 7 minuti

      We are experiencing unexpected performance issues

      Indagare: 22 Ago, 19:55 CEST

      We're still investigating the issue

      Indagare: 22 Ago, 20:10 CEST

      Restarting environment after reconfiguration

      Indagare: 22 Ago, 20:41 CEST

      We have found the root cause and are now working on deploying a fix

      Indagare: 22 Ago, 20:56 CEST

      System accepts logins and can process printjobs but with low performance

      Risolto: 22 Ago, 21:00 CEST

      The issue is resolved.
   3. Login issueWebpage - cloudlabel.com

      Iniziato: 22 Ago, 17:26 CEST

      Durata: 45 minuti

      Login issues due to server fault.

      Indagare: 22 Ago, 17:55 CEST

      We're investigating the issue.
      
      

      Risolto: 22 Ago, 18:11 CEST

      The issue is resolved.
   4. Service unavailableAPI - Label service cloudlabel.comAPI - cloudlabel.comWebpage - cloudlabel.com

      Iniziato: 22 Ago, 14:24 CEST

      Durata: 32 minuti

      Users cant login and the service is reported slow

      Indagare: 22 Ago, 14:35 CEST

      We are investigating - error found

      Risolto: 22 Ago, 14:57 CEST

      The issue is resolved.