Grafokett Stare - Istoric incidente

Incidente din trecut

Oct, 2022

Sep, 2022

Aug, 2022

Oct, 2022
1. Issues with creating new users from invitation linkWebpage - cloudlabel.com
  A început: 26 Oct, 15:25 CEST
  Durată: 2 zile
  We are experiencing some users have trouble regietring their user info from a invite through email.
  
  Investigarea: 26 Oct, 15:25 CEST
  We're investigating the issue.
  Investigarea: 27 Oct, 16:04 CEST
  Identified root cause, working on a solution.
  Rezolvat: 28 Oct, 16:07 CEST
  The issue is resolved.
Sep, 2022
Toate sistemele sunt operaționale.
Aug, 2022
1. Critical errors with login and printingAPI - Label service cloudlabel.comAPI - cloudlabel.comWebpage - cloudlabel.com
  A început: 23 Aug, 09:42 CEST
  Durată: 2 ore, 34 de minute
  Critical errors with login and printing
  Investigarea: 23 Aug, 10:10 CEST
  We're investigating the issue.
  Investigarea: 23 Aug, 11:40 CEST
  Performance issues solved - all services up and running
  Rezolvat: 23 Aug, 12:16 CEST
  All systems are up and running with normal performance
2. Intermittent performance issuesAPI - Label service cloudlabel.comAPI - cloudlabel.comWebpage - cloudlabel.com
  A început: 22 Aug, 17:53 CEST
  Durată: 3 ore, 7 minute
  We are experiencing unexpected performance issues
  Investigarea: 22 Aug, 19:55 CEST
  We're still investigating the issue
  Investigarea: 22 Aug, 20:10 CEST
  Restarting environment after reconfiguration
  Investigarea: 22 Aug, 20:41 CEST
  We have found the root cause and are now working on deploying a fix
  Investigarea: 22 Aug, 20:56 CEST
  System accepts logins and can process printjobs but with low performance
  Rezolvat: 22 Aug, 21:00 CEST
  The issue is resolved.
3. Login issueWebpage - cloudlabel.com
  A început: 22 Aug, 17:26 CEST
  Durată: 45 de minute
  Login issues due to server fault.
  Investigarea: 22 Aug, 17:55 CEST
  We're investigating the issue.
  
  Rezolvat: 22 Aug, 18:11 CEST
  The issue is resolved.
4. Service unavailableAPI - Label service cloudlabel.comAPI - cloudlabel.comWebpage - cloudlabel.com
  A început: 22 Aug, 14:24 CEST
  Durată: 32 de minute
  Users cant login and the service is reported slow
  Investigarea: 22 Aug, 14:35 CEST
  We are investigating - error found
  Rezolvat: 22 Aug, 14:57 CEST
  The issue is resolved.